Shipping Policy

Last updated: 31 August 2026

Ironbark Pet Co. ships to destinations that are available at checkout. Delivery options, charges and any estimated delivery timeframes available for your address are shown before you complete your purchase.

Order processing and delivery

Orders are sent to the shipping address entered at checkout. Please check your address carefully before placing your order and contact us promptly if you notice an error.

Where tracking is available, tracking details will be provided after dispatch. Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise. Carrier delays, severe weather, peak periods and other events outside our reasonable control can affect delivery times.

Multiple parcels

In some cases, items in the same order may be dispatched or delivered separately. The shipping charge payable by you is the amount shown and accepted at checkout; we will not request an additional shipping payment solely because an order is later split into multiple parcels.

International orders

If delivery to an international destination is offered at checkout, local customs duties, taxes or import charges may apply. Unless checkout expressly states that these charges are included, they are the customer's responsibility and are determined by the relevant local authorities.

Delivery issues

If your tracking shows an unexpected delay, a parcel appears lost, or your order arrives damaged, contact us at ironbarkpetco@gmail.com with your order number and we will help investigate the issue. Nothing in this policy limits your rights under applicable consumer law, including Australian Consumer Law where it applies.

Contact

For shipping questions, email ironbarkpetco@gmail.com.