Refund Policy

Last updated: 31 August 2026

We want you to be comfortable ordering from Ironbark Pet Co. This policy explains our voluntary 30-day return option as well as your rights under Australian Consumer Law.

30-day change-of-mind returns

You may request a change-of-mind return within 30 days of delivery. To start a return, email ironbarkpetco@gmail.com with your order number.

For a change-of-mind return, the product must be returned with all supplied parts and accessories and must not be deliberately damaged, altered or excessively soiled. Reasonable handling and use to assess the product is acceptable, but we may decline a voluntary change-of-mind return where the item has been materially damaged beyond what is reasonably necessary to try it.

Unless the item is faulty, damaged, incorrect or otherwise covered by your statutory rights, return postage for a change-of-mind return is the customer's responsibility. Original delivery charges are generally not refundable for change-of-mind returns, except where required by law.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, incorrect or does not match its description, contact us as soon as reasonably possible with your order details. We may ask for photos or other information so we can assess the issue and arrange an appropriate remedy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits any rights or remedies you may have under those consumer guarantees. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy required by law. Where we are responsible for the return of goods under applicable law, we will cover reasonable return costs.

Order cancellations

If you need to cancel or change an order, contact us promptly. We will try to assist, but we cannot guarantee changes once an order has entered processing or dispatch. If an order has already been dispatched, the applicable return process will apply.

Refund processing

Approved refunds are issued to the original payment method after the return has been received and assessed where a return is required. Your bank or payment provider may take additional time to make the funds available.

Contact

For return or refund enquiries, email ironbarkpetco@gmail.com.