IRONBARK PET CO.

Privacy Policy

Last updated: 31 August 2026

This Privacy Policy explains how Ironbark Pet Co. collects, uses and shares personal information when you visit ironbarkpetco.com.au, place an order, contact us or otherwise interact with our store.

Information we collect

Depending on how you use the store, we may collect information such as your name, email address, phone number, billing and shipping address, order details, payment-related information, account details, communications with us, device and browser information, IP address, and information about how you use the website.

Payment information is processed through Shopify and the payment providers available at checkout. We do not need to directly store your full payment-card details in order to process a standard Shopify checkout.

How we use information

We may use personal information to process and fulfil orders, provide delivery and tracking information, respond to enquiries, manage returns and refunds, prevent fraud and misuse, maintain and improve the store, meet legal or regulatory requirements, and send marketing where you have provided consent or where otherwise permitted.

Shopify and service providers

Our store is hosted by Shopify. We may also use service providers for payments, fulfilment, delivery, analytics, customer reviews, email, advertising and other functions needed to operate and improve the store. These providers may process information on our behalf and may operate in Australia or overseas.

Where we use advertising or analytics technologies, information about visits and interactions with our store may be used to measure advertising performance, understand website use and show more relevant advertising, subject to applicable privacy choices and consent requirements.

Cookies and similar technologies

Our website and the services that support it may use cookies, pixels and similar technologies for essential store functions, security, analytics, preferences and advertising. Browser settings and any privacy controls made available through the store can be used to manage certain technologies, although disabling essential technologies may affect site functionality.

Marketing communications

If you subscribe to marketing, you can unsubscribe from promotional emails using the unsubscribe link in the message. Unsubscribing from marketing does not stop transactional communications such as order, shipping or customer-service messages.

How information may be shared

We may share personal information with Shopify and service providers where reasonably necessary to operate the store, process payments, fulfil and deliver orders, provide support, measure performance, prevent fraud or conduct marketing. We may also disclose information where required by law, to protect legal rights, or in connection with a legitimate business transaction.

We do not publish or disclose customer information to unrelated third parties simply for them to use however they choose.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, fraud prevention, accounting and legal obligations. We and our service providers use security measures intended to protect personal information, but no online system can be guaranteed to be completely secure.

Your choices and requests

Depending on where you live and the laws that apply, you may have rights relating to access, correction or deletion of personal information and certain uses of information for marketing or targeted advertising. You can contact us to make a privacy request and we may need to verify your identity before acting on it.

Third-party links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies and are not controlled by Ironbark Pet Co.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the store, our service providers, legal requirements or how we handle information. The current version will be published on this page.